The Power of People – A Cosmetic Counter proves the Do’s & Don’t’s of Marketing.
Yesterday because our children had deserted us for a day of kites flying and eating E-numbers with grandparents my husband suggested a leisurely stroll around the shops. As we walked through a rather glittery department store (don’t you just love those? I feel they are like toy shops for women!) We walked through the cosmetic department.
That morning Hubby had watched me scrape the sides of my moisturiser and so as we strolled through he said “Why don’t you buy some products?”
What a stupid thing to say to a woman amongst so so so many pretty bottles.
But how to choose?
I spent an hour walking around each counter, being introduced to all manner of products and it got me thinking.
When we chose to buy, what is it that makes us buy?
What is the thing that tips in one companies favour over another’s?
Well yesterday sums it up nicely.
You see, there was not going to be a single product in that store that would not brighten, reduce wrinkles or make your skin glow. Every product would promise things like that.
So how then do you decide which is best?
You could look at price – but a) hubby was intent on spoiling me (and who was I to argue!) and b)I wanted products that were right for me – price was secondary – and that dear readers is true of most people, with most purchases.
So price is ruled out, they all claim to do amazing things to make me look like a sprightly teen. So now what?
I chose on this.
As I walked from counter to counter. 3 people had stood out at 3 counters of gorgeous glossy bottles.
Woman 1 because every time I went to ask her a question she went into her spiel and wouldn’t allow me to finish. How many of you know someone that in their marketing concentrates on what THEY want to tell potential clients as opposed to what the potential client ACTUALLY WANTS to know?
Woman 2 because she was insistent that I love the cute bottles and the fact that their products were the best. Everyone on the planet thinks their product is better than their competitor (otherwise why be in business?) But the fact is that is not what matters to the customer, so stop bleating on to me about how amazing you are, people like to work that out for themselves. Otherwise they fight it and run away – which is exactly what I did – note here – these products were actually the cheapest, but I was completely turned off by the experience. I was on her agenda not mine. mmmm another analogy about marketing me thinks.
Lastly Woman 3 – I even remember her name, Lauren. Lauren listened to what I wanted. Lauren answered my questions directly. Lauren engaged with me. Lauren did not try and tell me I had to clear an hour in the morning to clean my face and moisturise. She LISTENED to the fact I had 10 minutes before I legged it to 412 other jobs (a lesson Woman 1 could well do with learning!) And on top of Lauren’s genuine interest in supplying what I the customer needed. Lauren had beautiful skin. (Woman 1 and 2’s makeup and skin were nowhere near as naturally immaculate as Lauren’s)
The fact is Lauren ticked all the boxes to make the sale;
She listened to what the customer wanted.
She answered the questions that the customer wanted answering.
She matched the needs of the customer with their products.
She acted like she cared about the customer.
But most importantly she gave the customer a really pleasurable experience that I will remember and I WILL go back – now who would like customers that automatically come back?
And lastly she was congruent to everything she said, and this gave her credibility.
Mmmmm amazing what a cosmetic counter can tell you about marketing.
I Don’t Have Time To Market My Business AND Run It!
If I had a £1 for every time I had heard the above statement, I would be a very rich little bunny. However I don’t so I make sure my marketing brings in the customers.
You see an effective marketing strategy WILL deliver leads, and if you are getting quality leads then guess what that leads to?
You guessed it, more customers.
But I do appreciate it can be tricky to factor in time to market your wares as well as to make and deliver them. So what can you do to make life easier?
Before you even think of aiming to make marketing easier to manage. Do you know what works?
If you don’t know this STOP right now. You see, you need to know what is working to deliver great leads and enquiries so that you can replicate that. So first of all concentrate on researching and analysing what works.
WHEN you know this information you can then use tools such as Hootsuite or Tweetdeck to schedule your social media. Taking into account when your ideal clients have the time to read your offerings, comment, reply, etc.
Next look at the real world marketing that works for you. Picking up the phone, public speaking networking, meetings, etc. What have the biggest impact and concentrate on making them deliver MORE to you.
For instance networking can only be effective if you dedicate to it. Know what you want beforehand. Attend regularly to build relationships so that people want to do business with you and most importantly follow up after EVERY event.
This approach needs to be applied to all areas of marketing that you have and constantly consider this…
What are you doing so that people are automatically keeping up to date with you and your business?
How can other people support your marketing strategy?
Affiliations, discounts, special offers for loyalty etc.
A VA could be a great resource for you too. What areas of your marketing could you outsource to someone else to do?
At The BWN we have a number of great VA’s that attend our events that would happily produce your newsletter, look after your social media and pick up the phone for you. (You can check them out here – https://old.thebusinesswomansnetwork.co.uk/the-business-women-of-the-bwn/)
Unless you are a larger company with a lovely thing called a “marketing budget” this is going to come down to you and if you don’t find a way to create a marketing strategy that fits into your busy life you will always have dips and troughs of customers. Now wouldn’t it be nicer to just have that steady flow of new customers heading to your door?
(This blog came out of a number of conversations with business women this week and has sparked this blog so thank you for sharing. And it has also sparked the next BWN Business Clinic with me – to learn more.)
Why You Need Killer Headlines (As Well as Killer Heels.)
Okay so I’m no copywriter (although I did once gain a client out of a copywriter who noticed grammatical errors on my website and emailed me!) But I do know, writing great blogs and fabulous web content is pretty pointless unless you are directing people to it.
Recently I was running a BWN workshop on Blogging For Business and this topic came up. “I am writing a blog, but no one is reading it, what do I do?”
Well here’s the thing, unless you find an effective way to market your blog, you might as well go and talk to the tree at the end of your garden. The tree will apparently feel good (he enjoys your carbon dioxide) but doubtful it’s liable to buy anything from you – if it does now THAT one would be easy to market!
You see you need to interact to the right people.
In the right way.
At the right time of day.
Saying the right kind of things that hook people in to wanting to know more.
That is useful and relevant.
And most importantly make it easy for them to find it again, and again, and again.
It could sound daunting but if you get it right, you will have people interacting with you, visiting your website regularly, appreciating you as an expert in your field and starting to love you and all that you do.
And pretty soon amazing things can happen thanks to blogging.
I personally include, new customers, speakers engagements and press opportunities but my personal fave to date, is having @StephenFry say “Great Blog” and when I DM’d him and asked if I could quote him, he said “go ahead.”
Sigh world’s best Tweeter thinks I’m great – Love it!
What could it do for you?
I am now running Business Clinics once a month at HSBC Business Banking Centre in Colchester through The Business Womans Network, for your chance to be one of just 10 business women at that table – get in touch.
The next one in October is be social media and a second one on Marketing- Creating & Actioning Your Plan. (24th October).
The Bane of Learning New Stuff – And Why Every Business Woman Must
So the BWN website is getting an overhaul.
I personally got raked over the coals for being too good at marketing and driving too many business women to the site and it couldn’t cope. Now that is the kind of telling off I like!
But the outcome is my IT Fairy (no really we have an IT Fairy!) said that we were going over to an even more interactive site.
The Business Women on our site would be able to use it more and it would work even better for driving traffic to their websites.
It would be easier for business women to access the information they needed.
And we would be able to add a shop with great business offerings and books from our favourite speakers.
It all sounded great……BUT…..
I like many have a passion for just getting on with it. And when confronted with something new something goes in my head. It’s my Mrs Negativity. I don’t know if you have one (But I’m betting you do) mine looks a bit like Maureen Lipman off of the BT adverts. “An ology” remember. Wow I bet I’m showing my age there!
But the fact is when she pipes up the real me. The capable, effective business women me kind of shrinks a bit. As Mrs Negativity says things like “Mmmm do you remember that time at Dads house when you broke the TV, best you leave that well alone don’t you think for the clever folk.” Then she whines “Still you are not bad at cooking, stick to that dear and leave the grown up stuff to someone cleverer. There’s no shame in being a good housewife love. Everyone needs clean floors.” Okay so there is nothing wrong with being a full time homemaker. I loved that time in my life. But the way Mrs Negativity says it she makes me feel about 5 again.
So why do we let this happen?
I know the quickest way to shut her up is to prove her wrong. And here is the thing. The minute you take action things get easier. Okay so you might make a mistake but with most things in life, that can be fixed and you can learn in the process.
The problem is the longer you hold off, you allow your Mrs Negativity to attack your success and your momentum. The less powerful you are and the stronger you make your Mrs Negativity.
Learning new things is so often an area that we procrastinate on. We hold fire. We “Wait and See” But how beneficial is that for your success?
What impact is that going to have on your business and your life?
In business there will always be a latest gadget, tool, idea that you are going to need to get your head round and you have 2 choices. 1) rise to the challengae and learn something new to grow your business and your success or 2) allow it to be an obstacle to your success.
Now who wants to put obstacles in the way of their success?
Mmmm so here I sit with a brand new layout to blog with, a new style website to up date, to interact with business women and slightly nervous as to how posting this blog will go. But Mrs Negativity (Sorry Maureen Lipman but it will always be your face I see) is firmly shut up. Oh yes I’m sure as I press a wrong key she will be there to say “told you so” but I will be ready “With don’t worry love, I have plenty of experiences of getting it right so it’s only a matter of time!” And as I say that confidently like the successful business woman I am, in my mind I am sticking my tongue out at her (Well everyone that knows me knows I’m very young and fun at heart – yes just a big kid really!)
Every time this week something new comes along. Don’t say “mmmm That looks interesting – I will look into it” Give it go. Get stuck in. And I would love to know how you get on. At the BWN there are always new things to learn, if you don’t see something you like, let us know and we will get that subject added.
mandie@thebusinesswomansnetwork.co.uk